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Feedback We were last around in 2008 so forgive us for being a little rusty... let us know how we are doing... we'd love to improve |
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#1 |
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Hello,
i wanted to report a teamkiller from the TSS coop server. Since im a regular player (no admin), i not have an IP from that guy. So i choose 1) Report Player >> No IP Address >> filling in Name, Server, Incident date and human verification 2) on the following screen there is no human verification box and i click next 3) Error message that human verification failed (skips back to step 1) So basically there is a verfication box missing at step 2 (or the "double check" need to be removed) https://ibb.co/j2UV9c https://ibb.co/mERA9c https://ibb.co/iQSHpc I tested this with IE, Firefox and Opera. Greetings
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#2 |
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We are thankfully for your report Columbo. Next time you can use for example FRAPS to gain more evidences against him !
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#3 |
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Hey,
i actually do have evidence in form of a screenshot. https://ibb.co/hO6S5H Also a recruit has witnessed the situation, namely |SOG|deki But this post wasn't meant to report the incident! Hereby i report a bug in your "report a player" form (http://www.sog-team.co.uk/report/insert.php). A user can fill the form with all info - but one can't finish the report process (if you go a certain report path). Because there is a verification box missing (see my first post and the pics there). Greetings ![]()
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#4 | |
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#5 | |
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It is not a bug in that the human verification box only appears once. This is fine. The issue was that the human verification was not working correctly. The code typed did not match the code shown, even if it was correct. I have now fixed this. Please try again and let me know Matt
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#6 |
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Hey Matt,
unfortunately its still not working. Just wanna say i already made reports with that system (http://www.sog-team.co.uk/report/dbdetails.php?id=22)! So i know there is something not working right in this case. It worked when using the option "Display Recent Players (SWAT 4)". This time i made the report a little later (20 mins) and the player is not listed there anymore. So i have to use the "Continue" option. BUG: I try to describe more detailed what way is not working: 1) I select "I have read & understood the above" 2) At "IP Present?" i choose "No IP Address" 3) At "Options:" i choose "Continue" 4) I enter the data at "Name", "Select server", "Incident Date" and verification code (pic1) https://ibb.co/j2UV9c 5) I click "next" and a message appears "We have found some matches to the data you have provided. If the player is listed, select them below:" The player is correctly listed and i make the selection (pic2) https://ibb.co/mERA9c -> So far everything seems to work 6) But when i now press next i get pic3 https://ibb.co/iQSHpc The error box states "human verification failed", although in step 5) there was no verification box! Its probably best if you test this steps yourself to see what im talking about. Also note: im regular user and have todo this without being logged in. Might also be a potential error source... Greetings
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#7 | |
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I think you need to clear your browser cookies and then try. Let me know
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#8 |
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Well,
i cleared the browser cache and was able to submit the report now. Thanks Matt. http://www.sog-team.co.uk/report/dbdetails.php?id=70 Not sure if the evidence made it through tho. It says "This entry has no evidence!", although i attached a picture when submitting. But i guess they are displayed only after admin reviewal? In this case it should be good now. Greetings
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#9 | |
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Adding a evidence link does work though |
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#10 | |
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I think that's causing the issues Matt Sent from my SM-G925F using Tapatalk
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